Traditional Express Van Lines

Made the mistake of contracting with a Broker, who in turn sub-contracted our move to Traditional. This was an out-of-state move, including approx. 6-8 months of storage between pick-up and delivery. Long-story short..Traditional is one of the most inept and unscrupulous companies I've ever worked with. On pick-up day, they tried to up-charge me for packing services, after the rate had already been agreed with the Broker. Once we resolved that issue (somewhat), the company commenced with the load, which resulted in any number of crushed boxes, and damaged goods. It took over two months to determine where our goods were stored, and when we were finally granted access to that facility, we discovered that all our possessions had been "crammed" in to two storage bins, when three would have been more appropriate, given the number of items. Suffice to say, many of our boxes were crushed, and other items damaged during this time. Upon delivery to our new residence, the company hired local "contractors" to unload, and many additional boxes and items were further damaged (including glass and dishware, as well as a very expensive fireplace with insert (this piece was virtually destroyed). On top of that, we discovered a number of missing items, including a refrigerator, our dining room table-top and a dresser..not to mention several boxes of clothing. It was determined that these items were left off the original manifest, having been stored in another unit (that no one seemed to know about), and it took another week before they could be delivered. And so it goes..

Anyone looking to use this company would be smart to heed my advice..DON'T! Hindsight being 20/20, I wish I had gone with a name-brand moving company, such as Nationwide. Never again!

Move size: 4 Bedroom Home Service cost: $15000

Stop Stop, do not use this company for moving not even your pet. The office manager and movers are very rude and unprofessional. They started out professional when I called for an estimate. I gave them all the items that I needed move and they quoted me a price. The day of my move they got to me 4 hours later. When they got to my apartment they never apologized but told me right away without even seeing my things the driver said its going to be more in price than were quoted to me over the phone. To cut long story short they never move me and waisted my time. These people are nothing but a big fraud. Please don't say, that you were not warned to stay away from Traditional Express Van Lines.

Service cost: $3500

1. Traditional Van Lines pulled it off without a hitch. It's always scary when you've got to get someone moved. I'm glad I went with this company, honestly, it came down to timeframe and budget. In this case, I had to get one of our field managers and our event exhibit moved from New Brunswick to Staten Island within a few days with absolutely no supervisor. I was solely depending on the companies expertise to be my eyes and ears for the project.

2. Rudy our field manager only met with the gentleman at 8:00am to open the door to the apartment he had to leave shortly thereafter. The crew moved a 10X20 booth along with other event elements and personal items. They moved an entire one bedroom apartment in under 8 hours without a scratch. That is what I call success.

3. James was our lead he locked up the apartment and arrived in Staten Island. I had the opportunity to speak with him briefly on the phone, they introduce their crew managers which is a very nice touch. James was readily available and gave me updates throughout the day - see the photos that he sent.

4. The gentlemen that quoted me was very personable and assured me that his three men crew would have all the boxes put away by end of day on Saturday and that's exactly how it went.

5. Lastly, 4 drayage boxes had to be sent to California and those arrived perfectly about a week later. I highly recommend this team.

Thank you very much!

Move size: Commercial Move Service cost: $2860

If I could give this company zero stars, I would. Please do not let their quotes entice you to use their services. When I began the process of moving from Texas to NY, I had gone through the typical "Please list your inventory and we will send you free quotes", and received multiple quotes with numerous companies. When I saw a quote for $1300 I was enticed and decided to move forward with the company.

Once the delivery men got to my apartment, they had readjusted the quote to well over $3000 "due to the size of my furniture". Even though I had listed the dimensions to each of my items, they said they don't guarantee the quoted amount. Straight FALSE ADVERTISING. Since I had no other options and they had already packed my furniture up, I had to continue with there service.

Well, upon delivery I owed them ANOTHER $1500, on top of the initial $2000 I had already paid them, when the balance was listed as $1100. When I tried to ring them to inquire about where the additional $400 was coming from, no one answered. How do you have a business where no one answers the phone at 10:00AM on a Thursday?? The delivery guy had mentioned it may be a 'shuttle fee', even after the person who packed my things said that would only apply if they had to take my things into the city (so I purposely had them deliver to my mom's house).

The poor delivery men had to hear me screaming and [EDIT], but could essentially understand my frustration with such an unethical company. In addition to the 400% increase in price, several of my belongings had been damaged in transit - equating this to an additional $600 loss for 3 items. I will be inputting a claim AND following up with the better business bureau about their practices. DO NOT USE THIS COMPANY.

Move size: 1 Bedroom Home Service cost: $4000

This is hands down the most responsible company I've ever moved with. I had some of my belongings down in Florida, and the crew loaded them and had them in my apartment in NYC within 4 days! I was also offered some free packing materials and up to 2 months of storage.And that's with me not even being present at the pickup.
The movers made a detailed inventory list with stickers on each item and box, so it was really easy to check that all of my things arrived in full and nothing was lost.
The representatives were very attentive to the details - I was made sure there won't be any surprise charges, and there weren't indeed. Definitely choosing this company if ever need to move again. (I hope not :)
They are professionals - all the way from the sales and dispatch team to packers and diligent movers.
It's hard to trust moving companies nowadays, but if you go with Traditional - you're definitely and most attentively taken care of.

Move size: 1 Bedroom Home Service cost: $1600

Our first move ever and it was easy with this company! We were getting a lot of different quotes from different moving companies. We decided to go with Traditional because they appeared to be the most organized. Sales people were great. We had a feeling that we were moving with a family not just a moving company.       The foreman arrived with his crew within the window time frame they gave me, since I had to reserve the elevator per my building request. They took care of my insurance for the building in advance so there was no issue with my building. Once they got to my apartment, they started to disassemble all my furniture including my bed & my bookcase, wrapping them. All fragile items were packed such as tv's & glass top tables. You worry how the move is going to be, but after they arrived and started to  work you can see you are dealing with a top moving company. They did not take breaks & every item that needed special attention was packed in a special way for a very low additional charge.      As for the delivery they arrived on a different day (they had to reschedule it) at the agreed time and quickly assembled everything. They delivered everything in perfect condition, did not lose a single box. I would advise to label your boxes yourself in addition to their labeling as we got someone's box but our labels helped us understand that it was not ours, and they were able to identify the owner of the other box & reassured me they would even pick it up a week later for shipment to the original owner. That is a responsible moving company as far as I am concerned. Thanks guys!! You were great!

Service cost: $3700

FYI, Boost Express and Traditional Express Van Lines are essentially the same movers, they just have different websites and different DOT #s.For my move from NJ to TX, I had a not so good estimator who did the visual inspection and estimated for 1500 cu.ft, however when the actual movers came, it ended up being 2000 cu ft. And even though it was a binding estimate, I had to reluctantly pay the difference because the volume was around 500 cu ft more. The packing experience could have been much better, because they got some "trainees" as well to do the packing along with an experienced foreman; maybe they can think about staffing a bit better. Now the communication is definitely something they really need to work and improve; people skills are lacking. Considering that they are interstate movers, the dispatcher and the mover should talk better with customers and provide REAL and timely status updates and not just come up with excuses and arbitrary delivery dates. It really should not be that hard to talk to your trucker and find out exactly where your goods are and when they expect to deliver. I made sure to document everything and let the movers know through various means about the delay, over-payment and delivery issues I had. I was disappointed with how things were progressing, so I wanted to make sure they took my feedback and try to improve their service. The good part is that the VP called me up personally to apologize for all the troubles and gave me a small compensation to help. Although this did not meet the "binding estimate" to my satisfaction, in the end there was something the company did as a goodwill gesture and that was appreciated.  All in all, make sure you get  a good estimator from the movers to do the visual inspection and inventory, write down in detail. Keep in touch constantly to find out about the delivery to make things less stressful for you. You can decide for yourself. .

Service cost: $5000

Friend of mine recommended this company. He moved together with his family and there were no problems at all.



Fortunately the stuff remained in good condition and the move was smooth in general. And I'm saying not just about my move actually but about my booking process as well. I spoke to Natalie the sales person. She was great!!


Even after 3 months of keeping my staff in storage nothing was missing. And literally in a few days it was delivered to my house after I requested it. Perfect! I will recommend Traditional Express Van lines.

Service cost: $1642

We are extremely pleased with the services that Traditional Express Van Lines performed to us during our Move Virginia Beach. They worked hard to make it happen. Despite of a last minute move. Sales department was very accommodating. Sales person manages to put me in to their busy schedule. I was shocked how fast they found the spot for me. What I liked the most is how friendly and positive all the crew was. They made that terrible day a lot more pleasant.. That's it SORRY I could be writing a lot more but have to run. You know busy, unpacking my boxes lol HAVE nothing bad to say about them. Good service in general.

Service cost: $3000

We are extremely pleased with the services that Traditional Express Van Lines performed to us during our Move TX. They worked hard to make it happen. Despite of a last minute move. Sales department was very accommodating. Sales person manages to put me in to their busy schedule. I was shocked how fast they found the spot for me. What I liked the most is how friendly and positive all the crew was. They made that terrible day a lot more pleasant.. That's it SORRY I could be writing a lot more but have to run. You know busy, unpacking my boxes lol HAVE nothing bad to say about them. Good service in general. .

Service cost: $1200